We pride ourselves on providing excellent support. Please review our frequently asked questions first to see if your question is already addressed. If you continue to have issues or have a question of any kind, please complete the form at the bottom of this page or call 1-888-9-FINEART for immediate assistance.
Who/what is the Jury Process?
Each artist is exclusively selected by a Jury panel. The Jury consists of a gallery owner, an art director and a fine art sales consultant. Over 4000 artist submissions have been received and less then 10% of submissions have been accepted into the group.
How long does the Jury Process take?
The jury process takes between 2 – 5 business days to complete.
What does it mean if I haven’t heard anything back from the Jury Process?
Please be sure that your website address you entered for your submission works properly and is easy to navigate. Make sure all of your contact information was entered in your submission correctly. If an artist has not heard anything back within this time period (2 – 5 days) then chances are the jury denied the artists submission. Artists may try again for the jury process no more than two times per year.
Why can’t I login?
First, ensure that you are either an existing paying Group Member OR that you have been accepted into joining the group via a congratulations email. Next, make sure you are using your correct username OR email address. Make sure to try your email address if you continue to have trouble.
Did you forget your password?
Use the “Forget?” link on the login page to request a password reset link to your registered email address.
What are your image size requirements for Profile Picture or Artwork uploads?
Profile pictures are never displayed larger than 90 x 90 pixels so it’s best to upload an image that is not too much larger than that.
Artwork images should be at least larger than 300 x 300 pixels. Artwork images are never displayed larger than 900 x 900 pixels. While our system will automatically resize images larger than this, it does help if you can reduce the file size ahead of time to ensure proper upload and also viewing by the public.
Your images MUST be smaller than 1MB in order to upload, however, in reality they should be much smaller than this for web viewing. If you follow the below specs, your images will have the optimal file size to quality ratio for the web.
Ideal Image Specs
File Type: .jpg
Resolution: 72 ppi
Min Pixel Dimensions: 300 x 300
Max Pixel Dimensions: 900 x 900
Quality: 80 or less
Tip: Use ‘save for web’ option in Photoshop
Why can’t I upload my Profile Picture or Artwork image?
Ensure you are uploading a jpg or png file. Please ensure that your file size is UNDER 1MB regardless of pixel size/resolution. Your file MUST be under 1MB and this is to ensure visitors do not have to wait a long time to view your profile or artwork. While 1MB is the max, images for the web should be much smaller than this. Your image does not need to be any larger than 900 pixels wide. If it is larger than that and under 1MB that is OK, it will automatically be displayed at a max width of 900 pixels depending on the users device screen size. If you continue having trouble, please try re-saving your image with a short simple file name.